Refund and Returns Policy
Welcome to Gainz Lab — your trusted source for premium bodybuilding and fitness supplements. We want every athlete and fitness enthusiast to have a smooth and satisfying shopping experience. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 7 days of your purchase.
To qualify for a return:
- The item must be unused, unopened, and in its original packaging.
- Items that are opened, used, or not in original condition cannot be returned.
Refunds
Once we receive and inspect your return, we will notify you of your refund status.
If approved:
- Your refund will be issued to your original method of payment.
- Shipping fees are non-refundable.
Please allow additional time for your bank or payment provider to process the refund.
Exchanges
If you need a different flavor, size, or product variation:
- Contact us within 7 days of receiving your order.
- Our support team will provide instructions to complete your exchange.
Non-Returnable Items
For safety and hygiene purposes, the following items cannot be returned or refunded:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Perishable goods
- Opened or used supplement containers
Damaged or Defective Products
If your order arrives damaged, leaking, or defective, please contact us immediately.
We will provide:
- A replacement, or
- A refund
depending on your preference and product availability.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped, or
- The product arrived damaged or defective.
In these cases, we will issue a prepaid return shipping label.
Processing Time
Returns, refunds, and exchanges are processed within 3 business days after we receive your returned item.
Contact Us
If you have any questions or need help with your order, our support team is here for you.
Gainz Lab Customer Support
We’re committed to ensuring your shopping experience is smooth, reliable, and hassle-free